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2019
Consolidated Report
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Introduction
Letter to the stakeholders
Disclosing Sustaninability: Methodological Note
Joining the United Nations Global Impact
Corporate Identity
Profile Group
Acea's History
Businesses and Functions of the main Group Companies
Context analysis and business model
Ownership structure own assets and general economic indicators
Strategy and Sustainability
Integrated Strategy Reading
Plan for 2019-2022 and the Operational Goals
Corporate governance and management systems
Corporate governance at Acea
Management Systems
Stakeholders and Allocation of Generated Value
Stakeholders and their involvement
The distribution of the value generated by Acea
Relations with Stakeholders
Customers and the community
Customers and the community overview
Acea group’s customers: electricity and water services
Quality perceived
Quality delivered
Tariffs
Customer care
Communications, events and solidarity
Suppliers
Suppliers overview
Consolidated External Costs
Procurement Policies
Analysis of Procurements and the supply chain
Sustainability in the selection and assessment of suppliers: from qualification to ongoing contracts
Health and Safety along the supply chain: Awareness Raising and Audits
Personnel
Acea's employees
Hours worked, salary and pension funds
Industrial Relations
Occupational health and safety
Human capital development and communications
Diversity and Inclusion
Community life in Acea
Shareholders and Financiers
Shareholders and Financiers overview
Economic flow to Shareholders and Financiers
Agency Ratings
Financial disclosure
Institutions and the company
Institutions and the company overview
Relations with institutions
The company as a stakeholder
Relations with the environment
Environmental sustainability and the primary challenges
Environmental sustainability and the primary challenges: overview
Environmental and climate risks: in-depth analysis and disclosure
Environmental management
Protection of the territory
Energy segment
Energy Segment - Overview
Energy production: fossil and renewable energy sources
Energy distribution
Environment segment – waste management
Environment segment – waste management overview
Waste management: composting, waste-toenergy and related services
Water segment
Water Segment Overview
Water quality
Water Safety Plan (WSP)
Water losses
Sewerage service and treatment system
The use of materials, energy and water
The use of materials, energy and water overview
Consumption of materials
Energy consumption
Energy saving
Attention to water consumption
Emissions
Emissions overview
Air emissions
Other contents
Water companies data sheets and overseas activities
Index of GRI contents: reporting principles, universal standards and specific material standards
Opinion Letter from the Independent Auditors
Environmental accounts
Environmental account overview
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Consolidated Report
Consolidated Report
12.64 Mb
Report on operations
1.3 Mb
Acea Financial Statements
1.3 Mb
Consolidated Financial Statements
1.3 Mb
Report on Corporate Governance
1,1 Mb
Financial statements - Summary Data
5.7 Mb
Sustainability Report
Sustainability Report
10 Mb
Corporate Identity
2 Mb
Relations with stakeholders
1.3 Mb
Relations with the Environment
1.9 Mb
Environmental Account
1.1 Mb
Sustainability Report - Summary Data
1.9 Mb
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Environmental management
Quality delivered
Customer care
Relations with Institutions